Slide-in Electric Ranges
Samsung Electronics America Inc., of Ridgefield Park, N.J.
Product Images
Samsung Slide-In Electric Range Model NE58F9500SS/AA
Samsung Slide-In Electric Range Model NE63A8711QN/AA
Samsung Electric Range Model NE58K9850WS/AA
Samsung Electric Range Model NE63T8111SS/AA
Why is it being recalled? (Hazard)
Front-mounted knobs on the ranges can be activated by accidental contact by humans or pets, posing a fire hazard.
What should I do? (Remedy)
Consumers should contact Samsung to receive a free set of knob locks or covers compatible with their model of electric slide-in range to install. Consumers using the recalled ranges without knob locks or covers are cautioned to keep children and pets away from the knobs, to check the range knobs to ensure they are off before leaving the home or going to bed, and to not leave objects on the range when the range is not in use. Consumers with Wi-Fi enabled ranges can enable the "Cooktop On" notification on the Samsung SmartThings app to receive alerts on their smartphone when a cooktop burner is turned on.
Consumer Contact
Samsung toll-free at 833-775-0120 from 9 a.m. to 8 p.m. ET Monday through Friday, email at [email protected], or at samsung.com/us/support/range-knob-kit to request free knob locks.
Product Description
This recall involves Samsung Electric Slide-In Ranges with the model numbers below. The model number is located on the ranges on the inside upper left corner of the oven door or inside the storage bin located on the bottom of the oven. Recalled Model Numbers NE58K9430SS/AA NE58N9430SG/AA NE58R9431SG/AA NE58R9431SS/AA NE58R9431ST/AA NE58F9500SS/AA NE58K9500SG/AA NE58F9710WS/AA NE58K9850WS/AA NE58K9850WG/AA NE58K9852WG/AA NE58H9950WS/AA NE58R9311SS/AA NE63T8111SG/AA NE63T8111SS/AA NE63T8311SG/AA NE63T8311SS/AA NE63BG8315SSAA NE63CB831512AA NE63BB851112AA NE63T8511SG/AA NE63T8511SS/AA NE63T8511ST/AA NE63A8711QN/AA NE63BB871112AA NE63T8711SG/AA NE63T8711SS/AA NE63T8711ST/AA NE63T8751SG/AA NE63T8751SS/AA
Where was it sold?
Best Buy, Costco, The Home Depot, Lowe's and other appliance stores nationwide, and online at Samsung.com. Depending upon the model, the ranges were sold from May 2013 through August 2024 for between $1,250 and $3,050.
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Quick Facts
Recall Number
24335
Impacted Units
About 1,120,905
Incidents/Injuries
Samsung has received over 300 reports of unintentional activation of the front-mounted knobs by humans or pets since 2013. These ranges have been involved in approximately 250 fires. At least 18 fires caused extensive property damage. Approximately 40 injuries have been reported, eight of which required medical attention, and there have been reports of seven fires involving pet deaths.
Did you buy this?
Stop using the product immediately. Check the "Remedy" section for refund or repair instructions.