Anker Soundcore (A3102) and PowerConf Bluetooth (A3302) Speakers
Anker Innovations Limited, of Hong Kong
Product Images
Recalled Anker Soundcore Bluetooth Speaker Model A3102016
Recalled Anker Soundcore Bluetooth Speaker Model A3302011r
Recalled Anker Soundcore Bluetooth Speaker Model A3302031
Why is it being recalled? (Hazard)
The lithium-ion batteries in the recalled A3102 Anker Soundcore (black) and A3302 PowerConf S3 Bluetooth Speakers can overheat, posing a fire hazard.
What should I do? (Remedy)
Consumers should immediately stop using the recalled speakers, and ensure they are powered off and are not connected to any external power source or charger. Visit Anker at https://support.anker.com/s/emailcontactus to verify the speaker's SN code and to fill out product recall information. Anker Innovations Limited will provide further instructions on how to obtain a replacement speaker free of charge. Because of the lithium-ion batteries, consumers should dispose of the speaker in accordance with local and state regulations and not in the trash.
Consumer Contact
Anker at 800-988-7973 from 9 a.m. to 5 p.m. PT Monday through Friday, email at [email protected], or online at https://support.anker.com/s/emailcontactus. A Live Chat function is also available at https://support.anker.com/s/contact-us, or go to https://www.anker.com/product-recalls or at www.anker.com and click on "Product Recalls" at the bottom of the page for more information.
Product Description
This recall involves the lithium-ion battery packs in Anker Soundcore Bluetooth Speakers sold exclusively on Amazon in 2023. Only lithium-ion battery packs in Anker Soundcore Bluetooth Speakers with models A3102016, A3302011 and A3302031 are included in this recall. The recalled speakers can be identified by the unit's "SN Code" which is visible on the underside of the Bluetooth Speakers. Consumers can type in the "SN Code" on Anker's website https://www.anker.com/product-recalls to see if their product is recalled. Anker and Amazon have contacted all known purchasers.
Where was it sold?
Exclusively online at Amazon.com from March 2023 through October 2023 for between $28 and $130.
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Quick Facts
Recall Number
25056
Impacted Units
About 69,000 (In addition, about 9,764 were sold in Canada)
Incidents/Injuries
The firm has received 33 reports of incidents involving the lithium-ion batteries in the speakers overheating, some of those involve incidents of smoking and small fires, including one minor burn injury in connection with an overheating unit.
Did you buy this?
Stop using the product immediately. Check the "Remedy" section for refund or repair instructions.