Matrix-brand Training Cycles
Johnson Health Tech North America Inc. ("JHTNA"), of Cottage Grove, Wisconsin
Product Images
Recalled Matrix-brand Training Cycle Model CXC-02
Recalled Matrix-brand Training Cycle Model CXM-02, Model CXM-03
Recalled Matrix-brand Training Cycle Model CXP-03
Recalled Matrix-brand Training Cycle Model CXV
Location of Serial Number on Rear of Cycle Frame
Why is it being recalled? (Hazard)
The training cycles' adjustable seat can unexpectedly lower while in use, posing a fall hazard to the rider.
What should I do? (Remedy)
Consumers should immediately stop using the recalled cycles and contact Johnson Health Tech North America Inc. to schedule a service technician to install a free repair kit.
Consumer Contact
Johnson Health Tech North America Inc. ("JHTNA") toll-free at 866-218-3674 from 8 a.m. to 5 p.m. CT, Monday through Friday, email at [email protected] or online at https://www.matrixfitness.com/us/eng/recalls, or go to www.matrixfitness.com and click on "Recalls" for more information. The firm is contacting all known purchasers directly.
Product Description
This recall involves certain Matrix-brand Training Cycles models CXP-03, CXC-02, CXM-03, CXV and CXM-02. The recalled products have adjustable saddles and handlebars with an aluminum rear flywheel and a magnetic resistance system. They have matte black steel frames, forged steel cranks, dual-sided SPD pedals, four leveling feet and two transport wheels. "Matrix" is printed on the side. The model and serial numbers are located on a label on the lower rear area of the cycle frame. Recalled cycles have a serial number that contains a serial prefix of FC32, ZFC32B, FC33, FC36, FC29D or FC27. Model (Serial Prefix) Example Serial Numbers CXC-02 (FC32) FC32210900001 CXC-02 (ZFC32) ZFC32B240600001 CXM-02 (FC33) FC33210800001 CXM-03 (FC36) FC36240300001 CXP-03 (FC29) FC29D240600001 CXV (FC27) FC27210700001
Where was it sold?
Sold primarily to commercial fitness facilities, both by JHTNA directly and through third-party distributors, from January 2021 through October 2024 for between $2,530 and $7,305.
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Quick Facts
Recall Number
25109
Impacted Units
About 12,885 (In addition, about 140 were sold in Canada)
Incidents/Injuries
The firm has received 63 reports of seats unexpectedly lowering, including two reports that users fell off the cycle when the seat lowered. No injuries have been reported.
Did you buy this?
Stop using the product immediately. Check the "Remedy" section for refund or repair instructions.