Prestige Solo, Prestige Excellence, and Aerco Esteem condensing gas boilers
Burnsen SA, of Belgium
Product Images
Recalled Prestige Excellence Boiler
Recalled Prestige Solo Boiler
Recalled Prestige Solo Trimax Boiler
Recalled Aerco Esteem Boiler
Recalled Aerco Esteem Watts Brand Boiler
Why is it being recalled? (Hazard)
The boilers can release carbon monoxide (CO) due to delayed ignitions or component damage, posing a risk of serious injury or death.
What should I do? (Remedy)
Consumers with recalled boilers should immediately contact Triangle Tube to schedule a free boiler inspection and, if applicable, free installation of a new boiler ignition system. Consumers who continue using the recalled boilers while awaiting repair should have working carbon monoxide alarms on each level of their homes and outside sleeping areas. Consumers who do not have a carbon monoxide alarm can contact Triangle Tube to have one shipped to them free of charge.
Consumer Contact
Triangle Tube toll-free at 877-574-5036 from 8 a.m. to 5 p.m. ET Monday through Friday, by email at [email protected], or online at https://triangletube.com/products/product-recall/ or at www.triangletube.com and click on "PRODUCT RECALL" for more information.
Product Description
The recalled Prestige Solo, Prestige Excellence, and Aerco Esteem boilers are wall-hung condensing gas boilers housed in a white metal box. "Prestige" is printed on the white front panel of the recalled Prestige Solo and Prestige Excellence boilers. "Aerco" is printed on the front of the recalled Esteem boilers. Please visit the Triangle Tube recall website for directions on identifying if you have a recalled boiler by serial number, which can be located either on the Boiler Rating Label located on the white front panel, on a panel on the right hand side of the boiler, or behind the boiler front door. The following models and serial number ranges are included in this recall. Product Name Item Code Product Description Serial Number Range Start Serial Number Range End Date of Manufacture Prestige Solo - PA PA110 Prestige Solo PA Series PA044936 PA147874 PA155 Prestige Solo PA Series PA045337 PA147522 PA175 Prestige Solo PA Series PA044728 PA148532 PA250 Prestige Solo PA Series PA044768 PA149487 PA299 Prestige Solo PA Series PA045398 PA146746 PA399 Prestige Solo PA Series PA045420 PA148752 PA80 Prestige Solo PA Series PA044058 PA139939 Dec 2015 - Apr 2019 Prestige Solo PT PT110 Prestige Solo PT Series PT0000110 PT0053558 PT110 Prestige Solo PT Series PTA002845 PTA037637 PT110LP Prestige Solo PT Series PT0000928 PT0053557 PT110LP Prestige Solo PT Series PTA002645 PTA002764 PT175 Prestige Solo PT Series PT0002849 PT0053776 PT175 Prestige Solo PT Series PTA003087 PTA037557 PT250 Prestige Solo PT Series PT0002588 PT0053319 PT250 Prestige Solo PT Series PTA003207 PTA037467 PT399 Prestige Solo PT Series PT0005962 PT0052417 PT399 Prestige Solo PT Series PTA003388 PTA037377 PT399HP Prestige Solo PT Series PT0010893 PT0052394 PT399HP Prestige Solo PT Series PTA003496 PTA097961 PT60 Prestige Solo PT Series PT0002188 PT0051954 PT60 Prestige Solo PT Series PTA002810 PTA008253 Dec 2011 - Dec 2015 Prestige Excellence - PTE PTE110LP Prestige Excellence PT PT0001588 PT0053690 PTE110LP Prestige Excellence PTE PTE030446 PTE030479 PTE110 Prestige Excellence PT000568 PT0053624 PTE110 Prestige Excellence PTEA PTA002889 PTA003086 PTE110 Prestige Excellence PTE PTE049177 PTE049177 Dec 2011 - Dec 2015 Prestige Excellence - PEA PEA110 Prestige Excellence PEA PEA078169 PEA143958 Dec 2015 - Apr 2019 Aerco Esteem PT399ES Aerco Esteem AE1100 AE1236 PT399HP Aerco Esteem AE1237 AE1239 DF48650G/BK/P DF48650G/BK/P/LP DF48650G/S/P Dec 2011 - Dec 2015
Where was it sold?
The boilers were manufactured by Burnsen SA, of Belgium, from December 2011 through April 2019 and were sold by wholesale distributors and installed by independent contractors nationwide for between $3,400 and $9,700.
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Quick Facts
Recall Number
25157
Impacted Units
Approximately 60,000 (In addition, about 7,500 were sold in Canada)
Incidents/Injuries
Triangle Tube has received two reports of death due to CO poisoning associated with the recalled boilers. In 2015, a 47-year-old woman died from CO poisoning associated with a Prestige Solo 175 boiler, and in 2016, an 85-year-old man died from CO poisoning associated with a Prestige SOLO TriMax 175 boiler, following a repair. Triangle Tube has also received 25 reports of CO leaks from the recalled boilers.
Did you buy this?
Stop using the product immediately. Check the "Remedy" section for refund or repair instructions.