36-volt lithium-ion batteries used with VIVI E-bikes
Guangzhou Plenty Bicycle Co., Ltd., of China
Product Images
Affected VIVI e-bike model number C26
Affected VIVI e-bike model number MT20
Affected VIVI e-bike model number Z3
Affected VIVI e-bike model number M026SH
Affected VIVI e-bike model number H6
Affected VIVI e-bike model number H7
Affected VIVI e-bike model number MT26H
Affected VIVI e-bike model number 26LGB
Affected VIVI e-bike model number M026TGB
Affected VIVI e-bike model number MT26G
Affected VIVI e-bike model number FM20
Affected VIVI e-bike model number F20
Affected VIVI e-bike model number S3
Affected VIVI e-bike model number Z1
Affected VIVI e-bike model number Z2
Affected VIVI e-bike models label (located on the frame of e-bikes sold in 2022 and after)
Recalled VIVI e-bike 36-volt lithium-ion battery number label (located on the top or bottom of the battery casing depending on the battery model)
Why is it being recalled? (Hazard)
The recalled lithium-ion batteries can overheat, posing fire and burn hazards.
What should I do? (Remedy)
Consumers should immediately stop using e-bikes with the recalled lithium-ion batteries and contact VIVI to receive a free replacement battery and battery charger. Consumers must dispose of the recalled battery at a household hazardous waste (HHW) collection center or follow the instructions of their municipality and confirm that this was done by sending an email to [email protected]. Note: Do not throw the recalled lithium-ion battery in the trash, in the general recycling stream (e.g., street-level or curbside recycling bins), or in used battery recycling boxes found at various retail and home improvement stores. Recalled lithium-ion batteries must be disposed of differently than other batteries, because they present a greater risk of fire. Your municipal HHW collection center may accept this recalled lithium-ion battery or device for disposal. Before taking your battery or device to an HHW collection center, contact it ahead of time and ask whether it accepts recalled lithium-ion batteries. If it doesn't, contact your municipality for further guidance.
Consumer Contact
VIVI toll-free at 800-375-6103 from 9 a.m. to 5 p.m. ET, or online at https://viviebikes.com/pages/recall or https://viviebikes.com and click on "Important Recall Information" for more information.
Product Description
This recall involves 36-volt lithium-ion rechargeable batteries included with certain "VIVI" brand e-bikes. E-bike model information can be found on a consumer's sales order documentation and on certain bicycle frames. Battery model information is located on the battery itself. "VIVI is printed on the bicycle downtube. The following e-bike model numbers and battery model numbers are included in this recall: Affected E-Bike Model Number Recalled Battery Model Number C26 WT0261, 36V-8AH-288WH, ZBL-36V8AH ZK, SKD015, EB3608C0B MT20 WT0261, SKD014, ZBL-36V10.4Ah LH Z3 TCRFD111005YY M026SH 36V-8Ah-288Wh, ZBL-36V8Ah288Wh, ZBL-36V8Ah288Wh ZK, EB360817E, SKD036008016A H6 EB3610D0B, ZBL-36V10Ah, SKD011, 36V-10.4AH-374.4Wh, SKD036010003A H7 EB3610C5B, 36V-10.4AH-374.4Wh MT26H ZBL-36V8Ah ZK 26LGB EB360808L, 36V-8AH-300WH, 36V-8AH-288WH, WT0260, SKD036008009A, ZBL-36V8AH, ZBL-36V8AH ZK, ZBL10SP36V8AH M026TGB EB360808L, 36V-8AH-300WH, 36V-8AH-288WH, WT0260, SKD036008009A, ZBL-36V8AH, ZBL-36V8AH ZK, ZBL10SP36V8AH MT26G EB360808L, 36V-8AH-300WH, 36V-8AH-288WH, WT0260, SKD036008009A, ZBL-36V8AH, ZBL-36V8AH ZK, ZBL10SP36V8AH FM20 WT0289, EB3608B2S, 36V-8AH-288WH F20 36V-8AH-288WH, EB3608B4S S3 TCRFD021004006, TCRFD031004006, TTTT07F01, TCRFD181004JB, TCRFD011004JB, TC-TT011005B Z1 TT09F01 Z2 TT09F01
Where was it sold?
Bikes with the recalled batteries were sold online at amazon.com, walmart.com, ebay.com, viviebikes.com, wish.com, sears.com, wayfair.com and aliexpress.com from December 2020 through November 2023 for between $365 and $950.
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Quick Facts
Recall Number
25391
Impacted Units
About 24,000
Incidents/Injuries
VIVI is aware of 14 reports of incidents of batteries overheating, including three reports of fires. No injuries reported.
Did you buy this?
Stop using the product immediately. Check the "Remedy" section for refund or repair instructions.