Electronic LED modules used on Floating Stairs and Rails
Viewrail, of Goshen, Indiana
Product Images
Recalled LED module
The recalled module is located inside the metal tubing supporting the stairs
Why is it being recalled? (Hazard)
The LED module can overheat, causing it to melt, posing a fire hazard.
What should I do? (Remedy)
Consumers should contact Viewrail to schedule an appointment for a technician to come to their residence and replace the module free of charge. Alternatively, consumers can request a refund for the module only in the form of a refund check. Consumers will receive the amount on the purchase receipt, or the sales price for the module, if no receipt is provided.
Consumer Contact
Viewrail toll-free at (888) 500-2151 from 9 a.m. to 5 p.m. ET Monday through Friday, by email at [email protected], or online at https://www.viewrail.com/recall or https://www.viewrail.com/support and click on "Product Recalls" at the bottom of the page for more information.
Product Description
This recall involves an electronic module for LEDs used to control lighting with floating stairs and rails. The module is located inside the metal stringer tube on the back of the stairs. The module is rectangular and white in color with model number "E2-WR" located on the front. The modules are accessories that came with the floating stairs and/or rails with LED lighting when requested by consumers.
Where was it sold?
Viewrail.com from August 2023 through June 2025 for about $80.
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Quick Facts
Recall Number
25436
Impacted Units
About 2,720
Incidents/Injuries
The firm has received 20 reports of modules overheating or melting. No injuries have been reported.
Did you buy this?
Stop using the product immediately. Check the "Remedy" section for refund or repair instructions.