Certain Tesla Powerwall 2 AC Battery Power System
Tesla, Inc., of Reno, Nevada
Product Images
Recalled Powerwall 2 AC Battery System
Recalled Powerwall 2 AC Battery System (Product Nameplate Sticker)
Recalled Powerwall 2 AC Battery System (Product Nameplate Sticker)
Recalled Powerwall 2 AC Battery System (installed)
Why is it being recalled? (Hazard)
The lithium-ion battery cells in certain Powerwall 2 systems can cause the unit to stop functioning during normal use, which can result in overheating and, in some cases, smoke or flame and can cause death or serious injury due to fire and burn hazards.
What should I do? (Remedy)
Consumers should ensure their Powerwall 2 system is online and check the Tesla App for a notification about whether their unit is included in the recall. Tesla has remotely discharged (or removed energy from the battery of) affected Powerwall 2 systems that are online, to prevent overheating, until the replacement is installed.
Consumer Contact
Tesla Support team by email at [email protected] or toll-free at 877-961-7652 Monday through Friday 8 a.m. to 5 p.m. PT or online at https://tesla.com/support/energy/powerwall/own/powerwall-2-replacement or https://tesla.com and click on Energy, then select Support ? Powerwall ? Owners for more information.
Product Description
This recall involves certain Tesla Powerwall 2 units, fully-integrated AC battery systems used for energy storage for self-consumption, time-based control, and backup power. Model number "Powerwall 2" is printed on the nameplate label on the side of the unit.
Where was it sold?
Tesla.com/powerwall and through certified Tesla installers nationwide from November 2020 through December 2022 for about $8,000.
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Quick Facts
Recall Number
26092
Impacted Units
About 10,500
Incidents/Injuries
The firm has received 22 reports of overheating, including six reports of smoking and five reports of fire, resulting in minor property damage. No injuries have been reported.
Did you buy this?
Stop using the product immediately. Check the "Remedy" section for refund or repair instructions.