Urban Arrow FamilyNext Pro Cargo E-Bikes
Gazelle USA, LLC, of Santa Cruz, California
Product Images
Recalled FamilyNext Pro Cargo Bike
Recalled E-bike Old Buckle (left) and E-bike Replacement Buckle (right)
Why is it being recalled? (Hazard)
The buckle can fail to fully latch when used with children in the cargo area, posing injury hazards to children.
What should I do? (Remedy)
Consumers should immediately stop using the e-bikes and contact Gazelle USA to arrange for a free repair of the bench assembly in the cargo area of the e-bike. The repair will include a replacement buckle and will be done at a dealership location.
Consumer Contact
Gazelle USA, toll-free at 800-838-5388 from 9 a.m. to 5 p.m. Monday through Friday, email at [email protected] or online at https://urbanarrow.com/en-na/recall or https://urbanarrow.com/ and click on "Product Recalls" at the bottom of the page for more information.
Product Description
This recall involves Urban Arrow FamilyNext Pro Cargo E-Bikes with Fidlock buckles. The recalled bicycle comes in one size and comes in green and black. The frame of the bicycle is made of aluminum with a reinforced foam (EPP) cargo box. The bicycle is 105" in length and 28" wide. "Urban Arrow" is imprinted on the bottom of the cargo box.
Where was it sold?
Individual specialty stores from March 2025 through December 2025 for about $9,000.
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Quick Facts
Recall Number
26236
Impacted Units
About 320
Incidents/Injuries
The firm has received three reports of buckles not fully latching. No injuries have been reported.
Did you buy this?
Stop using the product immediately. Check the "Remedy" section for refund or repair instructions.