Dupray Neat Steam Cleaners
Dupray USA LLC, of Newark, Delaware
Product Images
Recalled Dupray Neat Steam Cleaner
Recalled Dupray Neat Steam Cleaner accessory set
Recalled and Free Replacement Safety Boiler Cap
The Model Number and Batch/Date Numbers are located on the rating label, which can be found on the bottom of the cleaner
Why is it being recalled? (Hazard)
The steam cleaner's boiler can rupture if it is overfilled, corroded and the pressure release valve malfunctions, posing risk of burn hazards or serious injury to users or bystanders.
What should I do? (Remedy)
Consumers should stop using the recalled steam cleaner immediately and go to dupray.com for instructions on receiving a free replacement safety boiler cap. Consumers will need their batch code, which is found on the bottom of the cleaner, to determine eligibility for the recall. The new safety cap is quick and easy to install with a simple screw-on design.
Consumer Contact
Dupray USA toll-free at 800 881-8482 from 7 a.m. to 6 p.m. ET Monday through Friday, [email protected] or online at www.dupray.com/recall, or go to www.dupray.com and click on the "Neat™ Steam Cleaner Recall" banner at the top of the page.
Product Description
This recall involves the portable Dupray Neat Steam Cleaner. It is designed to clean, detail, sanitize, and deodorize household surfaces. The cleaner comes with a white base connected to a black flexible hose. The Model Number is DUP020WNA. Batch/Date Code 0118-01 through 0425-05 are on the rating label located on the bottom of the cleaner. The cleaner includes an accessory set that comes with various brushes, tools, a Velcro pad and dust cloths.
Where was it sold?
Online at dupray.com and in stores and online at Home Depot, Lowe's, Macy's, Walmart, Amazon.com and other retailers nationwide from April 2018 through December 2025 for about $150.
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Quick Facts
Recall Number
26283
Impacted Units
About 651,145 (In addition, about 96,530 were sold in Canada)
Incidents/Injuries
The firm has received 15 reports of boiler ruptures, including four reports of minor burns, bruises, lacerations, and a broken wrist, and at least seven reports of minor property damage.
Did you buy this?
Stop using the product immediately. Check the "Remedy" section for refund or repair instructions.