Lennox Ductless Single-Zone and Multi-Zone heat pumps
Lennox Industries Inc. and/or Lennox Industries (Canada) Ltd., of Canada
Product Images
Recalled Lennox Ductless Heat Pumps- MPA048S4S MPA048S4M
Recalled Lennox Ductless Heat Pumps- MPA018S4M
Recalled Lennox Ductless Heat Pumps- Nameplate
Why is it being recalled? (Hazard)
Internal electrical components can fail, allowing the units to overheat, posing a fire hazard.
What should I do? (Remedy)
Consumers should immediately contact their installing servicer, dealer, or contractor to arrange for a free replacement of the outdoor unit. While awaiting replacement, consumers should monitor the recalled heat pumps while they are being operated and keep foliage and other flammable items at least 24 inches away from the recalled units. Lennox is contacting all known independent dealers about the recall directly. The dealers will contact individual consumers to arrange for recalled outdoor units to be removed and replacement units to be installed.
Consumer Contact
Lennox at 800-527-3506 from 8 a.m. to 5 p.m. CT Monday through Friday or by clicking on the Recall Notice posting on the landing page of https://www.lennox.com or by visiting https://www.lennox.com/about/safety/product-recalls.
Product Description
This recall involves three models of Lennox Ductless Single-Zone or Multi-Zone heat pumps. The model and serial numbers can be found on the nameplate on the side of the units. Only heat pumps with the following model and serial numbers are included in the recall: Model Number Serial Number MPA018S4M-1P 6915XXXXXX or 6916XXXXXX MPA048S4S-1P 6915XXXXXX or 6916XXXXXX MPA048S4M-1P 6915XXXXXX or 6916XXXXXX
Where was it sold?
Lennox independent dealers nationwide from January 2016 through November 2019 for between $8,700 and $15,550.
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Quick Facts
Recall Number
20083
Impacted Units
About 1,650 (in addition, about 380 were sold in Canada)
Incidents/Injuries
The firm has received two reports, both in Canada, of overheating. One report included a small hole in the heat pump motor due to melting and one report of the fan blade and motor catching fire. No injuries have been reported.
Did you buy this?
Stop using the product immediately. Check the "Remedy" section for refund or repair instructions.