WHILL Personal Electric Vehicles, Model Ci
WHILL, Inc. (Japan), of Japan
Product Images
Recalled WHILL Model Ci
Location of the control pad subassembly on the recalled product
Location of the serial number on the recalled product
Why is it being recalled? (Hazard)
The vehicle's control pad can malfunction causing the power to turn on/off and the speed to increase/decrease, posing crash and injury hazards.
What should I do? (Remedy)
Consumers should immediately stop using the recalled personal mobility vehicle and contact WHILL for a free replacement control pad.
Consumer Contact
WHILL toll-free at 844-699-4455, email at [email protected] or online at https://whill.us/ and click on “Contact” and then “Support” for more information.
Product Description
This recall involves WHILL Model Ci. The product is a personal mobility device that is powered by a lithium ion battery, is occupant-controlled and motorized. The serial number of the recalled device ranges from C_1711188_US to C_1909011_US. The serial number label is located on the seat assembly. WHILL and Model Ci are printed on the battery compartment. The vehicles have one chair with a platform and four wheels. The chairs are black and the arm covers come in white, red, blue and black colors.
Where was it sold?
Online at spinlife.com, scootaround.com, accessnsm.com and topmobility.com and other online retailers from November 2017 through September 2019 for about $4,500.
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Quick Facts
Recall Number
20177
Impacted Units
About 1,160
Incidents/Injuries
There have been 15 reports of device malfunctions. No injuries have been reported.
Did you buy this?
Stop using the product immediately. Check the "Remedy" section for refund or repair instructions.