thyssenkrupp Access Corp. Residential Elevators
ThyssenKrupp Access Manufacturing, LLC
Product Images
Example of the space between the exterior hoistway door and interior elevator car gate without a safety device/space guard
Example of an installed safety device/space guard
Why is it being recalled? (Hazard)
Children can become entrapped in the space between the exterior hoistway door and the elevator car door or gate and suffer serious injury or death if the elevator is called to another floor.
What should I do? (Remedy)
Homeowners should immediately contact TKA for a free inspection and free installation of the free space guard(s). Alternatively, TKA will provide inspection and installation instructions directly to homeowners who do not wish to have an installer come into their home.
Consumer Contact
TKA at 800-285-9862 from 9 a.m. to 5 p.m. ET Monday through Friday or online at the TKA Home Elevator Safety Program at https://homelevator-safety.com or by emailing [email protected].
Product Description
This recall involves home or residential elevators under a variety of TKA-owned model names, including Chaparral, Destiny, LEV, LEV II, LEV II Builder, Rise, Volant, Windsor, Independence, and Flexi-Lift that TKA manufactured and sold to dealers for installation in homes between approximately 1996 and 2012.
Where was it sold?
Sold to dealers for installation in homes between approximately 1996 and 2012 for between $15,000 and $25,000 for a two-landing installation.
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Quick Facts
Recall Number
22221
Impacted Units
About 16,800 residential elevators, sold for between $15,000 and $25,000 for a two-landing installation
Incidents/Injuries
There have been three incidents involving these elevators, including a 2-year old child who died in 2017 and a 2010 incident that left a 3-year old child permanently disabled.
Did you buy this?
Stop using the product immediately. Check the "Remedy" section for refund or repair instructions.