LG Energy Solution "RESU 10H" Lithium-Ion Residential Energy Storage System Batteries
LG Energy Solution Michigan Inc., of Holland Mich.
Product Images
Recalled RESU 10H home battery
The serial number label is located behind the access door of the recalled RESU 10H home battery
Why is it being recalled? (Hazard)
The home solar panel batteries can overheat, posing a risk of fire and emission of harmful smoke.
What should I do? (Remedy)
LG Energy Solution Michigan will arrange for remote software updates to recalled batteries that are connected online. The diagnostic software updates are designed to monitor the recalled battery cells and shut down the battery if a fire risk is detected. If the battery shuts down, please contact LG Energy Solution Michigan for further instructions. Do not attempt to turn the battery on again. LG Energy Solution Michigan, its distributors, and its installers are contacting owners directly if their units are not connected online to arrange for a technician visit to manually update the diagnostic software.
Consumer Contact
LG Energy Solution Michigan toll-free at 888-737-8104 from 9 a.m. to 5 p.m. ET Monday through Friday, email at [email protected], or online at www.lgessbattery.com/us/main/main.lg or www.lgessbattery.com/us and click on "Safety Recall" in the popup window.
Product Description
This recall involves LG Energy Solution Model RESU 10H lithium-ion storage batteries that were installed as part of a residential energy solar panel system. The recalled batteries allow owners to capture and store energy from the solar panels. The batteries are wall mounted and measure about 29 by 36 by 8 inches. They weigh roughly 220 pounds. The LG logo is located on the top left side of the front panel. The serial number of the recalled product begins with R15563P3S and is located behind the access door of the RESU home battery.
Where was it sold?
Various distributors of solar energy storage systems nationwide, including, but not limited to Sunrun, AEE Solar, Baywa, CED, Krannich, Independent Electric Supply and Inter Island Solar Supply from March 2017 through March 2020 for about $8,000.
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Quick Facts
Recall Number
23705
Impacted Units
About 11,500
Incidents/Injuries
The firm has received one report of the lithium storage batteries smoking and catching fire, resulting in property damage. No injuries have been reported.
Did you buy this?
Stop using the product immediately. Check the "Remedy" section for refund or repair instructions.