Jacuzzi® Hot Tubs and Sundance® Spas
Sundance Spas Inc., (which also does business as Jacuzzi Hot Tubs), of Chino, Calif.
Product Images
Recalled Jacuzzi J-200, J-300, J-400 or J-500 collection hot tubs
Recalled Sundance Spa 680, 780, 880 or 980 series spas
Location of the model number and serial number inside the equipment bay of the hot tub
Why is it being recalled? (Hazard)
The temperature sensor can relay incorrect water temperatures and cause the water to be hotter than the set temperature, posing injury (heat stroke) and thermal burn hazards.
What should I do? (Remedy)
Consumers should use an accurate external thermometer to confirm the water temperature to be no higher than 104 degrees prior to entering the hot tub to prevent injuries and burns. Consumers should not enter the recalled hot tubs if the external thermometer temperature reads higher than 104 degrees. Contact a local authorized Jacuzzi dealer at www.jacuzzi.com/en-us/find-a-dealer/ for Jacuzzi brands and a Sundance Spas dealer at www.sundancespas.com/en-us/find-a-dealer/ for Sundance Spas brands, to schedule a free repair. Sundance Spas and Jacuzzi Hot Tub are contacting all known purchasers directly.
Consumer Contact
Sundance Spas at 800-549-1502from 7 a.m. to 4 p.m. PT Monday through Friday, email at [email protected] for Jacuzzi brands and [email protected] for Sundance Spas brands or Sundance Spas online at www.sundancespas.com/en-us/recall.html or www.sundancespas.com and click on "Recall Information" at the bottom of the page for more information or Jacuzzi online at www.jacuzzi.com/en-us/recall.html or www.jacuzzi.com and click on "Recall Information" at the bottom of the page for more information.
Product Description
This recall involves JacuzziJ-200, J-300, J-400 and J-500 collection hot tubs and Sundance Spas 680, 780, 880 and 980 Series spas. The model number and serial number are engraved into a silver plate in the equipment bay of the hot tub. The serial number can be entered into the recall links, www.sundancespas.com/en-us/recall.html or www.jacuzzi.com/en-us/recall.html, to identify hot tubs with the recalled sensor.
Where was it sold?
Authorized Sundance Spas or Jacuzzi Hot Tubs dealers nationwide from July 2021 through December 2022 for between $6,500 and $30,000.
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Quick Facts
Recall Number
23068
Impacted Units
About 23,700 (In addition, about 5,400 were sold in Canada and about 40 were sold in Mexico)
Incidents/Injuries
Sundance Spas has received 185 reports of inaccurate temperature readings. No injuries have been reported.
Did you buy this?
Stop using the product immediately. Check the "Remedy" section for refund or repair instructions.