Gyroor C3 e-bikes
Shenzhen Chirrey Technology Co., Ltd., of China
Product Images
Recalled Gyroor C3 e-bike
Why is it being recalled? (Hazard)
The e-bike's battery pack can ignite, posing fire and burn hazards.
What should I do? (Remedy)
Consumers should stop using the battery packs on the recalled e-bikes immediately and contact Gyroor for a repair in the form of a free replacement battery pack. Gyroor is contacting all known purchasers directly.
Consumer Contact
Gyroor toll-free at 833-737-1294 from 8 a.m. to 12 p.m. and 1:30 p.m. to 5:30 p.m. PT Monday through Friday, by email [email protected], or online at www.gyroor.com/recalls or www.gyroor.com and click on "Recalls" at the top of the page for more information.
Product Description
This recall involves the battery packs installed on Gyroor C3 e-bikes. C3 is printed on a label on the seat tube. The serial number is printed on the frame below the headlights and begins with 8330. The e-bikes are black with red stripes, and the Gyroor logo is printed on the downtube.
Where was it sold?
Online at www.amazon.com, www.gyroor.com, www.gyroorboard.com, and www.walmart.com from November 2020 through September 2022 for about $600.
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Quick Facts
Recall Number
23716
Impacted Units
About 3,300
Incidents/Injuries
Gyroor has received two reports of battery packs igniting and two reports of injuries that required medical treatment, including burns to the consumer's foot and smoke inhalation.
Did you buy this?
Stop using the product immediately. Check the "Remedy" section for refund or repair instructions.