BISSELL® brand Multi Reach Hand and Floor Vacuum Cleaners
BISSELL Homecare Inc., of Grand Rapids, Michigan
Product Images
Recalled BISSELL Multi Reach Hand and Floor Vacuum Cleaner with floor attachment
Recalled BISSELL Multi Reach Hand and Floor Vacuum Cleaner with handheld attachment
Location of the dirt tank
Product rating label located behind the dirt tank
A close up of the product rating label behind the dirt tank. The arrow is pointing to the model number
Why is it being recalled? (Hazard)
The vacuum's battery pack can overheat and smoke, posing a fire hazard.
What should I do? (Remedy)
Consumers should immediately stop using the recalled vacuums and contact BISSELL for instructions on how to deplete the charge on the battery and receive a free replacement vacuum. Recalled lithium-ion batteries should be disposed of in accordance with any local and state laws and not in the trash.
Consumer Contact
Contact BISSELL toll-free at 855-417-7001 from 9 a.m. to 9 p.m. ET Monday through Friday and 9 a.m. to 8 p.m. ET on Saturday, or email at [email protected] or online at www.BISSELL.com/recall or www.BISSELL.com and click on "Product Recalls" located under the "Support Resources" column at the bottom of the page for more information.
Product Description
This recall involves BISSELL Multi Reach Hand and Floor Vacuum Cleaners models 1985, 19851 (also called Multi Auto), 19859, 1985T, 2151, 21512, 21513, 21517, 21518, 21519, 2151A, 2151T, 2151W, 2151V. "Multi Reach" is printed on the hand vacuum portion of the product. The vacuum cleaners were sold in a variety of colors. The model numbers are printed on the product rating label located behind the dirt tank. Note: Recalled lithium-ion batteries should be disposed of in accordance with any local and state ordinances, following the procedures established by your municipal recycling center for damaged/defective/recalled lithium batteries, because these potentially hazardous batteries must be handled differently than other batteries. Do not throw this recalled battery in the trash. Do not deposit this recalled battery in used battery recycling boxes found at various retail and home improvement stores.
Where was it sold?
Lowe's, Macy's, Kohl's, Target, Walmart, Best Buy and other stores nationwide and online at www.bissell.com, www.amazon.com, www.hsn.com and other online sellers from August 2016 through December 2022 for between $110 and $270.
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Quick Facts
Recall Number
24107
Impacted Units
About 142,000 (In addition, about 14,600 were sold in Canada)
Incidents/Injuries
BISSELL has received 17 reports of the recalled vacuum cleaners smoking and emitting a burning odor. Six of the reports included the battery pack catching fire, three of which resulted in minor property damage and two resulting in minor burn injuries.
Did you buy this?
Stop using the product immediately. Check the "Remedy" section for refund or repair instructions.