CRITICALRecall Data: February 29, 2024

Electric Height-Adjustable Mobile Stands for Large Interactive Flat Panel Displays

SMART Technologies ULC, of Canada

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Recalled Electric Height-Adjustable Mobile Stand for Large Interactive Flat Panel Displays

Recalled Electric Height-Adjustable Mobile Stand for Large Interactive Flat Panel Displays

Location of serial number, model number and SMART logo on the back of the recalled mobile stand

Location of serial number, model number and SMART logo on the back of the recalled mobile stand

Why is it being recalled? (Hazard)

The wheelbase welds on the stands can bend or break while the stand is being moved, causing the stands to fall over, posing tip-over and entrapment hazards.

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What should I do? (Remedy)

Consumers should immediately stop using the recalled mobile stands and contact SMART Technologies ULC for an on-site replacement of the wheelbase free of charge. SMART and its authorized resellers are contacting known purchasers directly.

Consumer Contact

Contact SMART Technologies ULC toll-free at 888-427-6278 from 6 a.m. to 6 p.m. MT Monday through Friday, or online at https://support.smarttech.com/docs/general-support-info/en/recalls or https://www.smarttech.com/en/connect-with-smart/contact-support or https://www.smarttech.com and click on "RECALLS" at the bottom of the page under "Support and training" for more information.

Product Description

This recall involves SMART Technologies' Electric Height-Adjustable Mobile Stands for Large Interactive Flat Panel Displays. The recalled stands have model numbers FSE-400 (worldwide) and FSE-410 (US and Canada). They are white in color and have a wheelbase with four wheels. The model number, serial number and SMART logo are located on a label on the back of the mobile stand. Consumers should go online to https://support.smarttech.com/docs/accessories/stands-and-wall-mounts/fse-400/en/important-info/important-info.cshtml to see if their serial number is included in this recall.

Where was it sold?

SMART authorized distributors and resellers who sold directly to businesses nationwide from May 2023 through December 2023 for about $1,735.

Latest Recall Updates

Quick Facts

Recall Number

24134

Impacted Units

About 750

Incidents/Injuries

The firm has received one report of the wheelbase welds breaking while the stand was being moved. No injuries have been reported.

Did you buy this?

Stop using the product immediately. Check the "Remedy" section for refund or repair instructions.

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