Metallic Mugs included in 2023 Holiday Starbucks-branded Gift Sets
Unknown Brand
Product Images
Recalled Starbucks Holiday Gift Set with 2 Mugs (As Sold)
Recalled Starbucks Holiday Gift Set with 2 Mugs (Close-up of Mug)
Recalled Starbucks Classic Hot Cocoa and Mug
Recalled Starbucks Peppermint and Classic Hot Cocoas and Mug
Recalled Starbucks Holiday Blend Coffee and Mug
Location of the gift set identifier code on the bottom of the mug
Why is it being recalled? (Hazard)
If microwaved or filled with extremely hot liquid, the mugs can overheat or break, posing burn and laceration hazards.
What should I do? (Remedy)
Consumers should immediately stop using the recalled mugs, and either return them to the place of purchase or contact Nestlé USA for a full refund. Consumers can receive a cash or gift card refund when they return the mug to the store where purchased, or a check from Nestlé USA when they visit https://www.nestleusa.com/info/contact-us-landing, scroll down to "Leave Us a Message", click on "Complaint", select "Recall" from the drop-down menu, attach a photo of the mug or the gift set identifier code, complete the form and hit send. Proof of purchase (receipt) is not required to receive a full refund.
Consumer Contact
Nestlé USA at 800-681-1676 from 9 a.m. to 6 p.m. ET Monday through Friday, or online at https://www.nestleusa.com/media/pressreleases/metallicmugrecall or https://www.athome.starbucks.com and click on "Metallic Mug Recall" at the bottom of the page for more information.
Product Description
This recall involves four gift sets containing a ceramic mug with metallic coating that bears Starbucks branding. They were sold in 11 oz. and 16 oz. sizes as part of one of the following gift sets sold during the 2023 holiday season: Starbucks Holiday Gift Set with 2 Mugs, Starbucks Classic Hot Cocoa and Mug, Starbucks Peppermint and Classic Hot Cocoas and Mug, and Starbucks Holiday Blend Coffee and Mug.
Where was it sold?
Online and in-store at Target and Walmart, and through Nexcom (military retail outlets) nationwide from November 2023 through January 2024 for about $10, $13 or $20 depending on gift set.
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Quick Facts
Recall Number
24171
Impacted Units
About 440,500
Incidents/Injuries
There have been 12 incidents of the mugs overheating or breaking resulting in 10 injuries, including nine severe burns/blisters on fingers or hands, and one cut on a finger. One incident required medical attention.
Did you buy this?
Stop using the product immediately. Check the "Remedy" section for refund or repair instructions.