Matrix T1 and T3 Series Commercial Treadmills
Johnson Health Tech North America Inc., of Cottage Grove, Wis.
Product Images
Recalled Matrix T3xe Treadmill
Recalled Matrix T3xm Treadmill
Recalled Matrix T1xe MAX Treadmill
Location on recalled treadmill of serial number
Location of model name and the serial number on the connecting bar at the bottom of the treadmill
Why is it being recalled? (Hazard)
The power cord can become loose from the treadmill's power socket, posing a fire hazard.
What should I do? (Remedy)
Exercise facilities should inspect their treadmills to confirm whether they have a power cord bracket installed on the unit. If the bracket is not already installed, facilities should ensure that the power cord is completely inserted into the power socket on the treadmills prior to each use, until repaired. Contact Johnson Health Tech North America to schedule a free installation of a power cord bracket or to order a power cord bracket for self-installation. Johnson Health Tech North America is contacting all known purchasers directly.
Consumer Contact
Johnson Health Tech North America toll-free at 866-218-3674 from 8 a.m. to 5 p.m. CT, Monday through Friday, email at [email protected], or online at https://matrixfitness.com/us/eng/recalls or at www.matrixfitness.com and click on "Recalls" for more information.
Product Description
This recall involves the Matrix Fitness T1xe, T3x, and T3xm treadmills. The treadmill has a running platform that measures 60 inches long by 20 inches wide, a 33-inch-wide console, and a straight power cord with no power cord bracket. Matrix is printed on the treadmill console masts. The model name and the serial number are located on the connecting bar at the bottom of the machine near the power socket. The serial number is composed of the letters TM, a three-digit model number, the manufacture date in YY/MM format followed by a five-digit serial. The recalled treadmills were manufactured from March 2018 through January 2024. MODEL NAME MODEL NUMBER SERIAL NUMBER T1xe TM522 TM5221803xxxxx T3x TM523 TM5231906xxxxx T3xm TM725 TM7251902xxxxx
Where was it sold?
Johnson Health Tech North America and Johnson Fitness & Wellness stores nationwide from March 2018 through January 2024 for between $3,400 and $8,900.
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Quick Facts
Recall Number
24743
Impacted Units
About 9,700 (About 19,900 were previously recalled in January 2022)
Incidents/Injuries
Matrix Fitness has received one report of a fire in a fitness facility since the last recall, in addition to the 58 reported in the January 2022 recall, of the treadmill's power cord and socket sparking, smoking, and/or melting, including seven reports of fire; two resulting in property damage. No injuries have been reported.
Did you buy this?
Stop using the product immediately. Check the "Remedy" section for refund or repair instructions.